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Job Title:  

Financial Aid Technician- Carroll

Agency:

West Georgia Technical College

Job Requisition ID:

JR0000006987

Shift:

Not Applicable (United States of America)

Compensation Details:

$37,440.00 PER YEAR

Job Description:

Job Summary

The Financial Aid Technician is responsible for performing administrative, clerical,

and customer service duties in support of student financial aid services. The

position is housed at the Carroll Campus with occasional travel between

campuses required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Greet visitors, answer telephones, respond to texts and

emails, and provide financial aid information and resources

to students, parents, and the general public (30%)

• Instruct students in correct procedures for completing

forms and applications, special requirements and

restrictions, and supporting documentation (20%)

• Evaluate financial aid applications and supporting

documents for accuracy, clarity, and completeness to

determine basic eligibility for financial aid (20%)

• Update appropriate BANNER screens related to document

intake process (15%)

• Provide clerical support to financial aid staff as needed (10%)

• Other duties as assigned (5%)

Competencies

• Knowledge of student financial aid processes and procedures;

• Knowledge of college, state and federal student financial aid programs,

regulations and guidelines;

• Detail orientated, able to multitask and possess strong organizational skills;

• Knowledge of relevant federal and state regulations;

• Ability to follow detailed instructions and consistently apply rules;

• Skill in the operation of computers and job related software programs;

• Skill in interpersonal relations and in dealing with the public;

• Oral and written communication skills.

Work Environment

This job operates in a professional office environment. This role routinely uses

standard office equipment and technologies.

Physical Demands

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to

stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;

reach with hands and arms; climb stairs; talk or hear. The employee must

occasionally lift or move office products and supplies, up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, mainly located on the Carroll Campus. Days and hours

of work are typically Monday through Thursday, 8 am to 6 pm and Friday, 8 am

until 12 pm. This position occasionally requires longer hours and some weekend

work.

Travel

Travel to other campus locations is required, as needed. Some overnight travel

may be required.

Required Education and Experience

High School diploma or GED *and* (1) year of work related experience.

Preferred Education and Experience

• Associate Degree

• Previous experience in Financial Aid;

• Working familiarity with applicable federal and state regulations and TCSG

regulations and procedures;

• Proficiency with Banner and Microsoft office products;

• Excellent verbal and written communication skills;

• Able to work effectively with diverse populations;

• Able to work efficiently in a fast-paced environment.

Other Duties

Please note this job description is not designed to cover or contain a

comprehensive listing of activities, duties or responsibilities that are required of

the employee for this job. Duties, responsibilities and activities may change at any

time with or without notice.

Minimum Qualifications:

High School diploma or GED *and* One (1) year of work related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.